ORDER CANCELLATIONS
All orders must be canceled
within 24 hours of placing the order. If any confirmed
order is cancelled after the 24 hour period a five (5) percent cancellation fee
will be deducted from the refund. Your refund for the original payment amount
minus the cancellation fee will be processed and appear in your account within
five (5) to seven (7) business days.
SHIPPING POLICIES
We promise speedy delivery and
getting your orders out the door as fast as possible. We primarily ship using
FedEx ground service, however we reserve the right to ship any other standard
(or other) method. Business-day standard shipping orders placed by 2:00 pm MST
usually ship the same day.
EXPEDITED SHIPPING
We offer expedited shipping
options at standard shipping rates (Express Saver Shipping, 2Day, Overnight).
For any expedited shipping, all online orders must be placed by 2:00 p.m. MST.
We put priority on orders in which customers choose non-discount, expedited
shipping, and although we can’t guarantee it ships the same day, if placed by
2:00 p.m. MST, these orders should be shipped that day. Almost every order is
shipped within 24 hours. There are some exceptions, however, depending on the
circumstances and products.
RETURNS FOR REFUND POLICIES
HawkTek offers 30 days
for returns and exchanges on new items in their
original packaging* within 30 days of receipt. All
returns are subject to a 20% restocking fee.
Shipping fees are non-refundable. Anything returned after 30 days of receiving
an item will not be eligible for return or exchange. NVRs must be double boxed
when shipped back, otherwise damages can occur during shipping.
To request a return, please
contact support.
* HawkTek also reserves the
right to refuse any return in which the product is opened or not in its
original form, with its original accessories, manuals, instructions, and
anything else that came with the original package. Products that are determined
to have been damaged by the customer will also be denied for return. Warranty label
must be on the returned equipment and cannot have signs of being tampered with.
Please make sure the return is in its original form.
SHIPPING COSTS FOR RETURNS
When shipping an item for
return, the customer takes full responsibility for getting the item(s) to us
and thus coordinating insurance of such item(s) with the shipping company.
Shipping costs to get the item returned is also the responsibility of the
customer. HawkTek will not take responsibility for undelivered items or items
delivered defective, broken or in any other form other than that of the
original shipment. Any shipping costs incurred by the customer are
non-refundable.
CREDIT CARD REFUNDS
Returned items must be stocked
and properly processed before refunds are issued to the customer’s credit card.
Credit card refunds may take up to 15 days to be issued from the day we receive
the item(s) in our warehouse, depending on processing constraints.
UNRETURNED ITEMS
It is the responsibility of the
customer to return all items authorized for return within 15 days time. If the items subject to return are not
returned within 15 days of the return authorization, the authorization will be
cancelled and thus any items received after the deadline will be refused.
WARRANTY INFORMATION
If you received the item
damaged or defective or the item becomes defective, you have
7 days from the date of receipt to receive an advanced replacement on your
merchandise with a prepaid call tag to ship non-functioning equipment
back.
INTERNATIONAL ORDERS
All orders outside Canada
are non-refundable and non-returnable. All warranties
will be honored by HawkTek, however shipping costs to and from customer
location is to be paid by the customer and will not be provided by HawkTek.
PRIVACY POLICY
HawkTek Inc. does not in any
way distribute, transfer, sell or exchange customer information. All customer
information is used for the purpose of processing orders or other related
activities regarding processing, customer service, and sales offers. To its
customers, HawkTek will email product offerings and other information on an
infrequent, periodic basis. HawkTek is fully committed to protecting your
privacy.
DISCLAIMER AND TERMS OF USE
HawkTek delivers this site on a
completely ‘AS IS’ basis and any or all parts of this site may be modified and
changed at any time without prior notice, including price, availability, text,
images or anything else HawkTek disclaims all representations and warranties,
express or implied, with respect to information, services, products, and
materials on this site. HawkTek does not represent or warranty that the
information accessible on the site is accurate, complete or current, and makes
no claims or warranties of any kind, including the suitability of information,
or merchantability and fitness for a particular purpose.
HawkTek has the right to refuse
any order or make additional requirements on any particular order(s) for the
purpose of protecting it from fraudulent or unlawful activity which may result
in loss. Any order(s) may be subject to rejection or additional requirements,
no matter the actual lawfulness or good faith of the order as it turns out.
Certain factors are used to calculate the risk of fulfilling certain orders,
including but not limited to the amount of the order, the correct or incorrect
credit card billing information, or where it is shipping. Additional
requirements may include but are not limited to prepayment or shipping to the
billing address of the credit card or additional verification information or
identification. HawkTek, reserves the right to take any measures allowed by law
necessary to prevent loss from fraudulent or unlawful activity.
Furthermore HawkTek may refuse
to ship or fulfill any order for any reason whatsoever allowed by law and, as
such, at no time will it be held liable for actions of this nature.
In no event shall HawkTek or
any affiliates or owners of said company be liable monetarily or otherwise for
special, indirect, exemplary, or consequential damages or any damages
whatsoever arising out of the use of this site, not limited whatsoever to the
type of use.
Also, in no event shall HawkTek,
or any affiliates or owners of said company be liable for any direct, indirect,
punitive, incidental, special, exemplary, or consequential damages, or any
damages whatsoever arising out of or connected with the use or misuse of the
products sold on its site, NOT limited to any products whatsoever.
By
buying products from HawkTek through any medium or by using said site in any
way whatsoever, you acknowledge that you have read, understand, and agree to be
bound by these terms. If you do not agree to these terms, please do not buy any
products from our site or through any other method of purchasing, including but
not limited to phone, mail, email, internet, onsite or otherwise, and please
discontinue use of this site immediately and refrain from entering said site
whatsoever. Also, discontinue communication with said company. The Agreement
must be construed as if both parties jointly wrote it, governed by Canadian
law.